Customer Help Center

Before sending us a message, please take a moment to browse the FAQs above. We’ve answered the most common questions about our products, orders, downloads, and more. Chances are, you’ll find what you’re looking for right here—saving you time and getting you the help you need faster!

Still need assistance? Feel free to reach out using the contact form below.

Products & Formats​

PDF eBooks

Yes! Audio files are always free to download from the product pages on our website—whether you purchase the paperback or the PDF eBook.

The PDFs are searchable in English. Arabic text with diacritics may not copy or search cleanly, so the PDFs are best used as static reading materials. Please note that the content of our eBooks is not intended to be extracted or reused in other formats.

Please try re-downloading the file. If issues persist, contact us and we’ll email you a fresh copy.

Our PDF eBooks are mostly static, as they are replicas of our paperback books. However, they do include interactive elements such as clickable bookmarks for the table of contents to help with navigation. Unlike the print versions, the PDFs may contain color. Please note that features may vary slightly depending on when the book was published.

It depends on your device. Kindle Fire and most tablets support PDFs with no issues. However, Kindle Paperwhite and similar e-ink devices may not display PDFs properly or support interactive features. For the best experience, we recommend using a tablet, computer, or phone.

Yes! If we update an eBook (to fix typos, formatting, or other improvements), you can always download the latest version from your Account Page at no extra cost.

Anki Flashcards

Anki is a free flashcard app that uses spaced repetition to help you memorize vocabulary more efficiently and retain it long-term. It’s especially effective for language learning. You can download the official Anki app for your computer or mobile device at apps.ankiweb.net.

No, Anki decks are sold separately. However, when available, you’ll see the option to add the corresponding Anki deck at a discounted price just above the Add to Cart button on the eBook’s product page.

Make sure you’re using the original Anki app from apps.ankiweb.net, not AnkiApp, which is unrelated and incompatible with our decks.

Yes. Our flashcards are designed to be used with the official Anki program, which you need to install separately. The decks you purchase from Lingualism.com are files that you import into the Anki app. You can download the Anki software here: apps.ankiweb.net

Note: Please avoid “AnkiApp”—it’s a different app and is not compatible with our decks.

We’ve put together a hub with tutorials and helpful articles specifically for Lingualism customers. Visit our Anki Hub to learn how to install Anki, import your deck, and study effectively using spaced repetition.

Audio

You can find the audio on the product page of the corresponding eBook. Just scroll down to the Audio section, where you’ll be able to stream or download the files for free.

Yes, the accompanying audio is free to download or stream from the corresponding eBook’s product page—even if you haven’t purchased the eBook.

Audio tracks are provided in MP3 format and are usually available as a ZIP file for easy downloading. You can also stream the tracks directly from the product page or on our YouTube channel.

Premium Audio is a separate product that offers extended or enhanced audio content, such as slower versions, translations, or additional recordings. Unlike the standard audio (which is free), premium audio must be purchased separately and is available as an optional add-on on the product page—when offered.

Yes, in most cases, the transcripts are provided in the corresponding PDF eBook. Audio is designed to match the texts in the book, so you’ll have everything in one place.

Paperback Books

No, paperback books are not sold directly through Lingualism.com. They are available for purchase on Amazon.

Our paperback books are available on Amazon. You can find direct links to each title’s Amazon page on its product page on our website. Some bookstores may also carry our titles or be able to order them for you upon request.

Yes! Audio files are always free to download from the product pages on our website—whether you purchase the paperback or the PDF eBook.

No, physical books and digital eBooks are sold separately. If you’d like both formats, you’ll need to purchase each one individually.

No, we do not offer discounts or bundles for purchasing both formats. Physical books (via Amazon) and digital eBooks (PDFs) are sold separately.

Orders & Account Help

Orders

Yes, we’ll be happy to issue a refund for accidental duplicate purchases. Just contact us with your order details.

We generally cannot offer refunds on digital products once they’ve been downloaded, as they can’t be returned. If you’re unsure whether a product is right for you, we encourage you to view the preview images or download the free sample provided on the product page.

Please contact us as soon as possible. If the file hasn’t been downloaded yet, we may be able to help with an exchange or store credit. Unfortunately, once a digital product has been downloaded, it’s not eligible for return or exchange.

First, check your spam or junk folder for an email with your order details. If it’s not there, log into your account and go to your Account – Downloads page to access your files. Still having trouble? Contact us and we’ll help right away.

Yes! Just make sure you’re signed out of your account before ordering. At checkout, enter the recipient’s email address to create a new account for them. They’ll receive the download links directly.

No problem—just contact us and let us know the correct email address. We’ll update your account and resend the download links if needed.

Orders placed on Lingualism.com are for digital products only, such as PDF eBooks or Anki decks. These are delivered by email and available for download in your account—nothing is shipped.

If you were expecting a physical book, you may have meant to order from Amazon, where our paperback editions are available. Each product page on our site includes a link to the corresponding Amazon listing.

You’re welcome to download your digital files at any time. If you haven’t downloaded the files yet and let us know within a reasonable time, we may be able to issue a refund.

We can usually help if your files haven’t been downloaded yet. Contact us as soon as possible and we’ll do our best to assist you.

We accept payments via credit card (processed securely through Stripe) and PayPal.

Yes, all transactions are protected with up to 256-bit Secure Sockets Layer (SSL) encryption. Payment details are processed securely by trusted third-party providers, and we do not store your credit card information.​

Orders placed before January 2020 or under a different email address may not appear in your current account. Contact us to link those orders to your account.​

Sometimes PayPal places a temporary hold on transactions for various reasons, such as certain keywords in the order (e.g., “Syrian”) or routine security checks. These holds are usually resolved within 24 hours or less. Once the payment clears, your order will be processed automatically, and you’ll receive an order confirmation email with download links.

If it’s been more than 24 hours and your order still hasn’t gone through, please contact us and we’ll look into it for you.

Downloading & Accessing Files

After your purchase, download links are emailed to you and can also be accessed anytime by logging in to your Account – Downloads page..

If you see an error message or the file won’t open, it may have been corrupted during download. Please try downloading it again. Some products come as a ZIP file containing multiple files (e.g., the PDF and audio), which must be unzipped or decompressed before use.

Please check your spam or junk folder in case the email was filtered. If you still can’t find it, you can always access your downloads by logging into your account

ZIP files are compressed folders that contain multiple files. Most computers, tablets, and phones can open them automatically, but if your device doesn’t, you may need to install a free file extraction app such as WinZip (Windows), The Unarchiver (Mac), or ZArchiver (Android).

Your files will remain available for download from your Account page indefinitely, as long as your account stays active. If this policy ever changes in the future, we’ll notify you in advance and give you reasonable time to download your files.

If you see an error message when clicking a download link from the confirmation email, make sure you’re logged into your account at Lingualism.com in your browser first. The download links are tied to your account for security, so they won’t work if you’re not logged in.

Make sure you’re using the original Anki app from apps.ankiweb.net, not AnkiApp, which is unrelated and incompatible with our decks.

Logging In & Passwords

You don’t need to create an account manually. An account is automatically created for you when you place your first order on our website. After checkout, you’ll receive an email with instructions to set your password. If you didn’t receive the email, you can reset your password here using the email address you used at checkout.

If you’re not placing an order and just want to access the audio, there’s no need to create an account—all audio is freely available on the product pages without logging in.

No. You no longer need an account or to log in to access the audio. All audio files are freely available to stream or download directly from the product pages on our website.

Sometimes typos occur during registration. Please contact us and we’ll help resolve the issue and activate your account manually.

No worries—you can reset your password easily. Just click here and follow the instructions to receive a reset link by email. If you don’t see the email, be sure to check your spam or junk folder.

First, make sure you’re using the same email address you used when placing your order. If you’ve forgotten your password, you can reset it. If you still can’t access your account, contact us and we’ll look into it.

We’ve recently updated our login system. Previously, customers could log in using a “magic link” sent to their email—no password required. Now, a standard login system is in place.

If you’ve placed an order since the new system was implemented, you should have received an email prompting you to set a password. If you ordered before the change, you’ll need to reset your password here to access your account.

If you haven’t placed an order on our website, you don’t have or need an account, as all audio files are now freely available on the product pages without logging in.

If you placed an order on our website, an account was automatically created for you during checkout. You should have received an email to set your password. If you didn’t receive it, you can reset your password here using the same email address you used to place your order.

No. You don’t need to create an account in advance. One will be automatically created for you when you place your first order, and you’ll receive an email to set your password after checkout.

If you have an existing account, click on the “Returning customer?” link above the checkout form to log in. The “Account username” and “Create account password” fields in the Billing Information section are for new account registrations.​

Licensing & Institutional Use

No. Our eBooks are licensed for personal use only. Each person who uses the material—whether a tutor, student, or colleague—must purchase their own copy. We appreciate your respect for this policy and for supporting independent publishing.

Yes, you are allowed to print one personal copy of any eBook you’ve purchased. If your print shop requests permission, contact us and we’ll provide a printable authorization.

We don’t handle institutional or bulk orders directly. Instead, paperback books are available on Amazon, which may support bulk or institutional purchasing. Our website is for individual digital purchases only.

No, we do not provide complimentary desk copies. All of our materials are sold individually. However, sample PDFs are available on most product pages to help you evaluate a resource before purchasing.

Choosing & Using Materials

Levels

Each product page includes preview images and, in most cases, a downloadable sample PDF so you can explore a portion of the material before purchasing. We also list the suggested CEFR level (e.g., A1, B2) on each product page to help guide your choice.

The CEFR (Common European Framework of Reference for Languages) is a system for measuring language proficiency. Here’s what the levels mean:

  • A1 (Beginner):
    You can understand and use basic everyday expressions and phrases. You can introduce yourself, ask and answer simple questions, and interact in a very basic way if the other person speaks slowly and clearly.

  • A2 (Elementary):
    You can understand frequently used expressions related to everyday topics (e.g., personal information, shopping, work). You can communicate in simple and routine tasks that require a direct exchange of information.

  • B1 (Intermediate):
    You can understand the main points of clear standard input on familiar topics. You can handle most situations while traveling, produce simple connected text, and describe experiences and events.

  • B2 (Upper Intermediate):
    You can understand the main ideas of complex texts on both concrete and abstract topics. You can interact with a degree of fluency and spontaneity, and express yourself clearly and in detail on a range of subjects.

For more details, see the Wikipedia article on CEFR.

No. Each book is designed to stand on its own and focus on a particular skill or theme. You can choose materials based on your goals and level rather than following a fixed course.

Yes, we offer some materials at the A1 and A2 levels for beginners. However, most of our content is designed for intermediate learners (B1/B2). Our focus is on providing high-quality materials to supplement your learning—especially if you’re already studying Arabic through a course, tutor, or other method and want engaging resources to support and expand your skills.

No, we don’t offer full language courses. Instead, we focus on supplemental materials that help you practice reading, listening, vocabulary, and grammar. Our books and resources are ideal for learners who are already studying Arabic and want engaging tools to support their learning.

Using Lingualism Materials

We recommend viewing the PDF eBook on a larger screen—like a tablet or computer—while listening to the audio on your phone. This setup makes it easy to pause, rewind, or fast-forward the audio while you follow along with the text.

Yes, all of our PDF eBooks and audio files are mobile-friendly. However, for the best reading experience, we suggest using a larger screen like a tablet or laptop.

Once you download the PDF and audio files, you can use them offline anytime.

No. Our products are modular—you can choose what interests you most or what fits your learning goals. There’s no set sequence required.

Yes, you’re welcome to print one personal copy for your own use. If your print shop requires permission, contact us and we’ll be happy to provide it.

Yes! Many learners use our materials alongside private or online tutoring. Just keep in mind that our PDF eBooks are licensed for individual use, so if your tutor needs a copy, they’ll need to purchase their own.

Pricing, Discounts, and Licensing

Currency

All prices on our website are listed in US dollars (USD). If you’re shopping from outside the US, your bank or card provider will handle the currency conversion.

Store Credit

Yes! We offer store credit at discounted rates, allowing you to save on future purchases:​

It’s a great way to save if you plan to purchase multiple products.

Store credit can be applied to any products on Lingualism.com, including bundles and sale items. The only exception is that it cannot be used to purchase additional store credit.

Store credit is tied to your account and will be available at checkout. Just make sure you use the same email address at checkout as your registered account. Store credit is valid for 365 days from the date of purchase. You can check your balance anytime from your Account page.

Yes! Store credit makes a great gift. During checkout, just enter the recipient’s email address (instead of your own). The credit will be linked to their email, and they’ll receive a notification with instructions on how to use it. Be sure to use the correct email address, as store credit is tied to that account and is not transferable.

Yes, store credit can be combined with other discounts or promotions unless otherwise specified.​

Discounts & Coupons

We occasionally run sales. Sign up for our mailing list to be notified about upcoming discounts and special offers.

We sometimes have sales around holidays or product launches, but we don’t have a fixed schedule. Be sure to sign up for our mailing list so you don’t miss out when a discount becomes available.

Coupon codes may be shared in email newsletters, on our social media pages, or occasionally on our website. Each coupon is part of a specific promotion and includes an expiration date. Terms may vary, but typically bundles and already discounted products are excluded from additional coupon discounts.

To stay in the loop, we recommend joining our mailing list and following us on social media.

Yes. Bundles and items that are already on sale are usually excluded from coupon discounts. Full terms and conditions may vary by promotion.

We don’t offer institutional or bulk discounts directly through our website. However, paperback books are available on Amazon, which may support bulk purchasing for schools and organizations. For digital products, all prices and licensing are for individual use only.

No, we do not offer student discounts at this time. However, we occasionally run promotions and sales that are open to all customers. To stay informed, we recommend subscribing to our mailing list.

Licensing & Institutional Use

No. Our eBooks are licensed for personal use only. Each person who uses the material—whether a tutor, student, or colleague—must purchase their own copy. We appreciate your respect for this policy and for supporting independent publishing.

Yes, you are allowed to print one personal copy of any eBook you’ve purchased. If your print shop requests permission, contact us and we’ll provide a printable authorization.

We don’t handle institutional or bulk orders directly. Instead, paperback books are available on Amazon, which may support bulk or institutional purchasing. Our website is for individual digital purchases only.

No, we do not provide complimentary desk copies. All of our materials are sold individually. However, sample PDFs are available on most product pages to help you evaluate a resource before purchasing.

Contact Us

Still need help?

If your question wasn’t answered above, feel free to reach out using the form below. We’ll get back to you as soon as possible!



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