Help
Accounts
Yes. Registration is just a way to allow you to interact with the website.
So that…
- Your purchase history and download links are available for you on your account page.
- You can comment on posts and review products–and we can keep out spammy bots.
- You can access products’ free accompanying audio… And by giving us your email address, we can let you know about new products and sales, which is, frankly, important to our business. (You can always unsubscribe to the mailing list and still have your account.)
Please check your junk mail (spam) folder in case it landed there. If you still haven’t received it after a few minutes, contact us, and we’ll manually activate your account for you.
Sometimes, when you click on the activation link in the email, you will see the error message “This activation link is expired.”
Most often, this message is incorrect, and your account has, in fact, been activated successfully. Please try logging in. If that is unsuccessful, contact us to manually activate your account for you.
Have I already registered?
If you’re not sure whether you have previously signed up or which email address you used, search your inbox for the keyword Lingualism to see if there is a sign up confirmation email.
If you get a “The email you entered is incorrect” message in a red box on the Registration page, it means you have already registered. Go to the Sign In page to sign in.
Shopping & Orders
You can pay securely by credit card (Stripe), PayPal, Amazon Pay, Google Pay, or Apple Pay.
Yes. Transactions on our website are protected with up to 256-bit Secure Sockets Layer (SSL) encryption. We do not see your credit card number as the trusted third-party company of your choice (Stripe, PayPal, or Amazon) processes your payment for us.
All prices are in US dollars.
If you already have an account, click on the link next to “Returning customer?” above the checkout form.
Note that the “Account username” and “Create account password” fields in the Billing Information section are for new account registrations only.
After your payment is processed, you will be taken a page where you can download your purchased products. Click on the download links and save the files to a secure location on your computer or cloud storage for backup.
You will also receive an email with the download links. You must be logged in on your device’s browser in order to download by clicking the links in the email; otherwise, you will get a “This is not your download link.” error message.
You can access your past purchases anytime via Account → Downloads.
Before January 2020, we did not have accounts. If you placed orders before then or used a different email address, please contact us, and we will link your orders to your new account so that they are available to you on your Downloads page.
The quantity refers to the number of licenses you are purchasing. Each purchased license is for personal use. If you plan to share or gift a copy of an eBook or Anki flashcard deck, you should purchase additional licenses.
Anki
If you’re new to using Anki flashcards, you may be unsure how to get started. Here are some common issues that customers encounter when using these flashcards, along with solutions to these problems:
- Make sure you have the Anki program installed on your computer or device. You can download it for free from the Anki website.
- Lingualism’s Anki decks come in the form of zipped files. To use them, you’ll need to unzip them so that the file extension ends in .apkg (not .zip). Then, you can import them into the Anki program.
For more information and tutorials, follow the links below.
Contact
If you can’t find the answer to your question above, contact us using the form below. We’re happy to help!
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