Anki Help

What Is Anki?

Anki is a powerful, free flashcard program that uses spaced repetition—a study technique proven to improve memory and long-term retention. Instead of reviewing everything at once, Anki shows you cards just before you're about to forget them, making learning faster, more efficient, and less frustrating.

Who Develops Anki?

We are not the creators of the Anki app. We only create and sell flashcard decks (data files) that you import into Anki. The Anki software itself is developed and maintained by a separate team.

  • Anki is available on desktop (Windows, Mac, Linux) for free.
  • The Android app is free.
  • The iOS app is a paid app.

For downloads and more information, visit Anki's official website.

Why Use Anki?

  • Learn vocabulary more efficiently using science-based spaced repetition.
  • Review at the optimal time so knowledge sticks long-term.
  • Let Anki automatically track what you know and what needs more practice.
  • Study on any device—desktop, tablet, or smartphone.

Important: Before You Buy a Deck

Our flashcard decks are designed to be used inside the Anki app. Please download and install Anki first, and become comfortable with its basic features before purchasing.

We recommend that you:

  • Practice creating a few simple cards of your own.
  • Learn how to review cards using the Again / Hard / Good / Easy buttons.
  • Set up sync across devices if you plan to study on more than one device.

Once you're familiar with how Anki works, our decks will plug right in and give you a head start with structured, high-quality content.

Installation Instructions

Before You Start

  1. Install Anki on the device you plan to use.
  2. Open Anki and complete the short setup.
  3. If you want to study on more than one device, create a free AnkiWeb account inside Anki (Tools > Preferences > Sync).

Download Your Deck

  1. After purchase, download the deck file to your device.
  2. If the download is a ZIP file, extract it first to get the deck file (usually .apkg).

Import on Desktop (Windows, macOS, Linux)

Option A: Double-click the .apkg file. Anki will open and import it automatically.

Option B: Open Anki, choose File > Import, select the .apkg file, and click Import.

You will see the deck on the main screen. Click the deck name to start studying.

Import on iOS (iPhone / iPad)

  1. Save the .apkg file in the Files app.
  2. Tap the file, tap the share icon, and choose Anki.
  3. The deck will import into AnkiMobile and appear on the home screen.

Import on Android

  1. Locate the .apkg file in your Downloads folder.
  2. Open AnkiDroid, tap the three-dot menu, choose Import, and pick the file.
  3. The deck will appear on the home screen.

Sync Across Devices (Optional)

  1. Import the deck on your main device.
  2. Set up Sync in Anki (an AnkiWeb account is required).
  3. Tap or click Sync on each device to keep your progress and media aligned.

Troubleshooting

I don't know where my download went

Check your browser's default Downloads folder. On iOS, look in Files > Downloads. On Android, look in My Files or Files > Downloads.

The file is a ZIP, not an APKG

Unzip the file first. You should find a .apkg file inside. Import that file into Anki.

Double-clicking does nothing on desktop

Open Anki first, then use File > Import and select the .apkg file. If it still fails, update Anki to the latest version and try again.

I imported, but I don't see the deck

You may be inside a different Anki profile. From the profile chooser, open the profile you used for the import. Also check whether the deck was nested under another deck name.

Audio doesn't play

Make sure you imported the .apkg file and not individual files. If you use multiple devices, sync fully and then restart Anki. On mobile, confirm your device is not muted and that media permissions are enabled.

Import error or message about a newer file format

Update Anki to the latest version, then try importing again.

Cards look strange or fonts are missing

In Anki, open a note, click Cards, and reset to the default styling if anything was changed. Some fonts may differ by platform. Our decks are built to work with standard system fonts.

I bought a deck but have never used Anki before

Please install Anki and complete the basic tutorial first. Learn how to review cards, add a few test cards, and sync. Once you're comfortable with the app, return and import our deck.

Frequently Asked Questions

Are you the developers of Anki?

No. We create and sell flashcard decks (data files) that you import into the Anki app. The Anki app itself is developed and supported by a separate team.

Do I need to pay for Anki?

Desktop is free. Android is free. The iOS app is paid. Pricing and distribution are controlled by the Anki developers and the app stores.

Can I get help with using the Anki app itself?

For app features and technical support, please consult the official Anki manual and the community forums. We can help with questions about our decks (content and formatting), but we cannot provide full support for the Anki software.

What devices are supported?

Our decks are standard .apkg files that work with current versions of Anki on desktop, iOS, and Android. Always update to the latest version of Anki before importing.

How do I study effectively with Anki?

Review a little every day rather than in long infrequent sessions. Use the rating buttons honestly (Again, Hard, Good, Easy) so that spaced repetition schedules your reviews at the right time. Consistency is the key to long-term retention.

Can I customize cards in your decks?

Yes. You can suspend, tag, or edit cards, and add your own cards to the same deck. We recommend keeping a backup of the original deck before making large changes.

Can I use your deck on multiple devices?

Yes. Import the deck on one device, set up Sync with AnkiWeb, then sync on your other devices. Confirm that media has finished syncing before you start studying.

What is your refund policy?

If you encounter a technical issue with one of our decks, we will do our best to resolve it—provided the problem is with the deck itself. Please note that we cannot provide assistance with installing or learning to use the Anki app, as it is developed and supported by a separate team. All sales of digital downloads are final, and we do not offer refunds.